Frequently Asked Questions

What is freeze-dried fruit?

Freeze-dried fruit is real fruit that's been frozen and gently dried using a vacuum process that removes almost all of its moisture. This preserves the fruit's natural flavour, colour and texture while creating its light, crisp crunch—without the need for added preservatives.

Do all your products contain just fruit?

Many of the products we stock contain just one ingredient: fruit. Some products may include additional ingredients depending on the manufacturer, but every ingredient is clearly listed on the product page and packaging. We carefully select products with simple, transparent ingredient lists whenever possible.

Do your products contain added sugar?

Most of the products in our collection contain no added sugar—the sweetness comes naturally from the fruit itself. If a product contains any added ingredients, they'll always be clearly listed on the product page and packaging.

How do you choose the products you sell?

Every product is carefully selected based on quality, flavour and ingredients. We look for trusted brands that use premium fruit, simple recipes and professional export-ready packaging, so you can shop with confidence.

Where is your fruit sourced from?

We work directly with family orchards across Thailand and Southeast Asia, selecting premium varieties known for their natural sweetness and superior flavour. Every batch is harvested at peak ripeness before processing.

Are all ingredients listed in English?

Yes. Every product we sell includes a clear English ingredient list and nutritional information. We only stock products that meet the standard we'd expect for international customers.

Are your products free from artificial colours and preservatives?

Many of the products we stock contain no artificial colours, flavours or preservatives. However, every product is different, so we always recommend checking the ingredient list on the product page for complete information.

Does freeze-drying retain nutrients?

Freeze-drying is one of the gentlest preservation methods available and helps retain much of the fruit's natural flavour, colour and nutritional value. While some nutrients may naturally change during processing, freeze-dried fruit remains a wholesome and convenient way to enjoy real fruit.

Why is freeze-dried fruit so crunchy?

During freeze-drying, almost all of the fruit's moisture is removed while its natural structure is preserved. The result is the light, airy crunch that makes freeze-dried fruit so enjoyable.

Why does the product soften after opening?

Freeze-dried fruit naturally absorbs moisture from the air. To help maintain its crisp texture, reseal the pouch after opening and store it in a cool, dry place.

Why do the pieces vary in size and colour?

Because they're made from real fruit. Natural differences in size, shape and colour are completely normal and reflect the variety, season and growing conditions of each harvest.

How should I store the products?

Store unopened products in a cool, dry place away from direct sunlight. Once opened, reseal the pouch promptly to help maintain freshness and crunch.

How long do the products last?

Our products have a long shelf life when stored correctly. The best-before date is clearly printed on every pack, and we only stock products suitable for international shipping.

Can I use these products in cooking or baking?

Absolutely. They're perfect for baking, smoothies, yoghurt, breakfast bowls, desserts, trail mix or simply enjoying straight from the pack.

Are your products suitable for children?

Many of our products make a simple and convenient snack for both children and adults. As with any crunchy food, young children should always be supervised while eating.

Are your products vegan?

Many of the products we stock are naturally vegan. Please refer to the ingredient list on each product page for individual product information.

Are your products gluten-free?

Many products are naturally gluten-free. However, as recipes and manufacturing facilities vary between brands, we recommend checking the ingredient and allergen information on each product page.

Are allergens clearly labelled?

Yes. Every product includes an English ingredient list and any manufacturer allergen information where applicable, allowing you to make an informed purchasing decision.

Where are orders shipped from?

All orders are packed and dispatched from Bangkok, Thailand. We carefully prepare every order before it's shipped internationally with full tracking, so you can follow its journey from Thailand to your doorstep.

How much does shipping cost?

We offer simple flat-rate shipping based on your destination country. Your shipping cost is calculated automatically and displayed at checkout before payment, there are no hidden fees or unexpected shipping charges from us.

Which shipping service do you use?

Orders are shipped from Bangkok, Thailand using Thailand Post ePacket, a reliable international postal service with full tracking for parcels up to 2kg.

For larger orders, we may use an alternative courier service to ensure your parcel arrives safely and efficiently.

Is every order tracked?

Yes. Every order includes full end-to-end tracking, allowing you to follow your parcel from dispatch through to delivery.

Tracking details are emailed to you as soon as your order has been shipped.

How quickly will my order be dispatched?

Orders are typically packed and dispatched within 3 business days.

During busy periods or public holidays, dispatch may take slightly longer, but we'll always work to get your order on its way as quickly as possible.

How long does international shipping take?

Most international orders arrive within 7–14 business days after dispatch.

Please note that delivery times are estimates only and may vary depending on your country's postal service and customs processing.

Why hasn't my parcel arrived yet?

Once your order leaves Thailand, it's handled by your local postal service and customs authority.

Occasionally, parcels can experience delays due to customs inspections, local postal processing, weather events or other factors outside our control.

If your tracking is still updating, your parcel is normally continuing through the delivery network.

What happens if my parcel is delayed in customs?

International parcels may be inspected or processed by customs when they arrive in your country.

Unfortunately, customs clearance times are completely outside our control and can sometimes add several days—or occasionally longer—to the delivery process.

We appreciate your patience while your parcel completes customs processing.

Will I have to pay customs duties or import taxes?

Some countries charge import duties, taxes or customs processing fees on international shipments.

These charges are determined by your country's customs authority and are the responsibility of the customer.

Fruit Tropics has no control over these charges and cannot predict whether they will apply.

Can you mark my parcel as a gift or lower the declared value?

No.

We accurately declare the contents and value of every shipment in accordance with international shipping regulations and cannot alter customs declarations.

Can I ship to a PO Box?

At this time, we only ship to physical street addresses to help ensure the most reliable delivery experience.

I entered the wrong shipping address. What should I do?

Please contact us as soon as possible.

If your order has not yet been dispatched, we'll do our best to update your shipping address.

Once an order has been shipped, we're unfortunately unable to make changes.

What happens if my parcel is returned to Fruit Tropics?

Parcels may be returned if they're refused by the recipient, left unclaimed, or if an incorrect shipping address was provided.

If a parcel is returned to us, we'll contact you to discuss the available options. Additional shipping charges may apply if the order needs to be sent again.

My tracking says "Delivered", but I haven't received my parcel.

Please first check with family members, neighbours, your building reception or your local postal service.

If you're still unable to locate your parcel, contact us and we'll do our best to assist using the available tracking information.

Can I order multiple products in one shipment?

Yes. You can combine multiple products in a single order.

For larger orders (over 2KG), we may choose a different shipping service to ensure your parcel is delivered safely and efficiently.

Which countries do you ship to?

We ship to most countries worldwide. If shipping is available to your destination, you'll be able to complete your order through our website. Some countries are excluded due to shipping restrictions.

Can I change or cancel my order?

If your order hasn't been dispatched, we'll do our best to help. Please contact us as soon as possible after placing your order.

What payment methods do you accept?

We accept a range of secure payment methods available at checkout. The options shown may vary depending on your country.

Can I send an order as a gift?

Absolutely. Simply enter the recipient's shipping address during checkout, and we'll send the order directly to them.

What is your returns policy?

Due to the nature of food products, we generally cannot accept returns or exchanges once an order has been delivered.

If your order arrives damaged, incorrect or incomplete, please contact us within 48 hours of delivery with photos so we can work with you to resolve the issue.

If a return is approved, items MUST remain unopened and in their original condition. Unless the error was ours, return shipping costs are the responsibility of the customer.

What if my order arrives damaged?

Please contact us within 48 hours of delivery and include VIDEO + PHOTOS of the packaging and products. We'll review the issue promptly and work with you to find a fair solution.

What if I receive the wrong item?

If we've made a mistake, we'll make it right. Please contact us within 48 hours of delivery with your order number video and photos.

My tracking says delivered, but I can't find my parcel.

Please first check with other household members, neighbours or your local postal service. If you're still unable to locate your parcel, contact us and we'll do our best to assist using the available tracking information.

Do you offer wholesale pricing?

Yes. We welcome enquiries from retailers, distributors and businesses interested in stocking our products. Please contact us to discuss wholesale opportunities.

Can you source products for my business?

Potentially. Through our network of trusted growers and brands across Thailand, we may be able to help source suitable products for your business. We'd be happy to discuss your requirements.